Frequently Asked Questions

Where are you located? Do you have any stores?

Nkarhi Timepiece is proud to be based in Fourways, Johannesburg. Though we don’t have any permanent physical stores, we do offer free shipping anywhere in the Country. If you want to stay updated on any future pop-up stores or events, be sure to follow our social media channels.

How much is delivery?

We deliver for FREE nationwide.

When will my order ship?

After your payment is verified, it takes up to 3-5days to process and ship your order. This does not include weekends or holidays. Purchases made after 11 am will not be processed until the next business day. If you order after 11 am on a Friday, your order will likely be processed on the following Monday.

Do you ship outside South Africa?

Please note that for all international orders shipping to countries outside of South Africa, import duties, taxes and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to purchasing.

Do you have women watches?

The watches are designed to be unisex. A medium case size, 42mm, is used to accommodate most wrist sizes. A women range will be launched in the year 2020.

What type of movement is used?

We didn’t look past one feature when designing Nkarhi. With this said, we went with a Japanese Seiko Precision Quartz Movement which is one of the most well known in the industry.

Are Nkarhi watches waterproof?

All Nkarhi watches have a water resistance of 5 ATM and can withstand a brief submersion under water (i.e. hand washing), but should not be taken swimming or bathing.

What type of leather is used?

Our leather straps are made of genuine cow-hide leather.

What type of glass is used?

The glass used for our watches is made of sapphire glass.

Is there a warranty?

Nkarhi has a limited warranty that covers manufacturer’s defects for three years after the original purchase date from an authorized dealer. Basically, if the watch parts or mechanics don’t work properly, and it’s our fault, we will repair or replace your product for free. However, this does not cover any abuse you might put your watch through on your own. The warranty does not cover water damage, normal wear and tear, batteries, accidental glass damage, scratches, strap damage, or theft. Proof of purchase is required for all warranty claims and service requests, so please keep your receipt.

How do I replace my battery?

All of our watch batteries can be found at any electronic store, as well as most watch repair or jewelry shops. Any watch repair shop or Jeweler should be able to assist you with the battery replacement. We don’t suggest replacing the battery, as it requires some special tools and you could damage the watch.

Swapping and adjusting leather straps.

Nkarhi’s leather straps can be attached and detached with ease by compressing the quick release integrated spring bar at the back of the strap with one’s finger. Align the spring opposite the cylindrical push button lever within the case lug first, and then compress the spring bar with the cylindrical push button lever to slide the pin in between the opposing case lug and release.