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Returns & Exchange Policy
We apologise that something didn’t fit quite right or was not what you expected. We’re happy to accept returns and exchanges within 2 weeks of order placement.
Exchanges will also be dispatched within 3-5 days of receiving the exchanged item in the condition in which it was first shipped. Original shipping costs, if applied, are not to be refunded unless the item is being returned on warranty claim.
Free Returns
Damaged Items
The Process
Free Returns
WE OFFER FREE RETURNS ON ALL TIMEPIECE ORDERS!
Any brand new product can be returned for a full refund or store credit. We offer free and easy returns for all domestic orders. Expedited shipping charges are non-refundable.
For international returns, the customer is responsible for return shipping.
Damaged Items
Received a damaged item?
Please reach out to our Customer Support team at support@nkarhi.com and they will help resolve the issue.
The Process
- Once you notify us that you would like a return, we will email you a pre-paid return label within 48 hours.
- Once your return has been received by the warehouse and it complies with our returns policy, we will refund you by your original payment method. Please be aware that payments can take up to 7 working days to process depending on your bank or payment provider. Returned items will be refunded excluding the original cost of shipping.
- After we have issued the refund, it will take up to 3 business days for the funds to be placed back on your credit card.
